Terms & Conditions

Last updated: 28/06/2026

1. About us

This website is operated by Pest Technologies Ltd (“we”, “us”, “our”), a company registered in England and Wales under company number 16318678, with its registered office at 1 Murren Avenue, Malvern, WR14 3QB. You can contact us at Contact@malvernpestcontrol.co.uk.

We are a registered member of the British Pest Control Association (BPCA), and carry out all pest management work in accordance with BPCA codes of conduct and best practice.

2. Use of our website

By using this website you agree to these terms. The content on our site is for general information about our pest control services and is provided in good faith, but we make no guarantee that it is complete, accurate or up to date. You agree not to misuse the site or use it for any unlawful purpose.

3. Our services

We provide pest control and related survey services across Worcestershire, Herefordshire, Gloucestershire and surrounding areas. Any prices, service descriptions or availability shown on the website are indicative and do not constitute a binding offer. A binding agreement is formed only when we confirm a booking or accept an instruction in writing or verbally following a survey or quotation.

4. Quotations and bookings

Quotations are based on the information available to us at the time and on the conditions found during any survey. If circumstances differ materially from those assumed, we may need to revise the quotation, and we will discuss this with you before proceeding. Bookings are subject to availability and to these terms.

5. Payment

Payment is made offline (for example by invoice, bank transfer or on completion) as agreed with you. Our payment terms are payment due within 14 days of invoice. We do not collect card or payment details through this website.

6. Cancellations and rescheduling

If you need to cancel or reschedule, please give us as much notice as possible. Where you are a consumer, you may have statutory cancellation rights under the Consumer Contracts Regulations 2013 for services arranged off-premises or at a distance; nothing in these terms affects those rights.

We reserve the right to reschedule appointments where circumstances outside our control require it, including adverse weather conditions that prevent safe working. We will contact you as soon as possible in such cases to arrange an alternative date.

7. Your responsibilities

To allow us to work safely and effectively, you agree to provide safe access to the premises, accurate information about the pest issue, and any preparation we reasonably ask for (for example clearing areas or arranging pet treatment for flea work). Failure to do so may affect the outcome or require a return visit.

Where our services involve pesticide or chemical treatments, you will be advised in advance of any necessary preparation, including whether the property or any part of it needs to be vacated during or after treatment. All treatments are carried out by qualified technicians using regulated products applied in accordance with current legislation.

8. Liability

We carry out our services with reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so (including for death or personal injury caused by negligence). Subject to that, our liability is limited as set out here:

Our total liability to you in respect of all losses arising in connection with the services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed 50% of the total charges paid or payable by you in the contract year in which the loss or damage occurred.

In particular, we are not liable for any of the following types of loss, whether direct or indirect:

·       Loss of profits, revenue or income

·       Loss of business or contracts

·       Loss of anticipated savings

·       Loss of goodwill or reputation

·       Any indirect or consequential loss

We do not accept liability for loss, damage or injury to domestic animals, livestock, birds, goods or equipment unless directly caused by our negligence or that of our staff. Any such claim must be notified to us in writing within 7 days of the relevant incident.

For drone survey and aerial inspection services, we accept no liability for losses arising from factors outside our reasonable control, including but not limited to adverse weather conditions, airspace restrictions imposed by the Civil Aviation Authority, or interference by third parties.

We are not liable for pre-existing damage or for issues outside the scope of the agreed work.

9. Data protection and privacy

We collect and use your personal data (including your name, contact details and information about your pest issue) to provide our services, respond to enquiries, and manage bookings. We process this data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will not share your personal data with third parties except where necessary to deliver our services or where required by law. We do not use your data for marketing purposes without your consent.

For full details of how we collect, use and store your personal data, including your rights, please refer to our Privacy Policy.

10. Drone survey services — additional terms

Where our services include thermal drone surveys or other aerial inspection services, the following additional terms apply:

All drone operations are conducted in compliance with UK Civil Aviation Authority (CAA) regulations. We hold the appropriate operator authorisations and pilot qualifications required by law.

Drone surveys are subject to weather conditions, airspace availability and site access. Where a survey cannot be completed due to factors outside our control, we will reschedule at the earliest opportunity and will not be liable for any losses arising from the delay.

Thermal and aerial imagery captured during a survey is produced for the purpose of the agreed service only. We retain the right to use anonymised imagery for training, demonstration or marketing purposes unless you notify us otherwise in writing prior to the survey.

You are responsible for ensuring that any necessary permissions are obtained from neighbouring landowners where our aircraft may overfly their property in order to complete the survey.

11. Intellectual property

The content, branding and images on this website are our property or used under licence and may not be copied or reused without permission.

12. Governing law

These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. The version on this page at the time you book applies to that booking.